We have plans in place to minimize impacts during this disruption to postal services, and we are here to support you.
Please continue to check this page as it will be updated as new information becomes available. Thank you for your patience and understanding.
Workers
The fastest and most reliable way to receive payments is to sign up for direct deposit on the myWCB worker app. The app is available on the App Store and Google Play and it also allows you to easily stay in the loop on your claim and payment information, submit expenses and more.
You can also print and fill out the Worker Request/Change for Direct Deposit form. Ensure you have included all necessary banking information, then email the form back to abl@wcb.ab.ca or fax it to 780-498-7776. Please note faxed or emailed applications can take up to 5 to 10 business days to process.
How do I report an injury to WCB?
You can report an injury through the myWCB worker app, online form or fax a completed worker report of injury or occupational disease form to 780-427-5863.
What about other claim correspondence?
Regular claim correspondence will be mailed out, although there may still be delivery delays due to the rotating disruptions. Please ensure we have your email address on file so you can receive correspondence electronically.
Employers
Throughout the postal service disruption, it is important to ensure you continue paying your premiums when they are due. If you choose to submit payment by mail during the disruption, overdue charges or denied clearances may impact your account.
Premium payments, invoices and other correspondence
We have various payment options available as an alternative to mail to help you make your payments on time.
You can sign up for myWCB online services or use the myWCB employer app to receive premium invoices, claims correspondence, and other information electronically.
Account-related WCB correspondence will be mailed out, although there may still be delivery delays due to the rotating disruptions.
Reporting an injury to WCB?
Injuries can be reported through the myWCB employer app or myWCB employer portal.
Submitting other information?
Health care and service providers
To avoid delays in payment during the postal service disruption, please sign up for direct deposit services
