Postal service disruption

Our priority is making sure you continue to receive your compensation and pension payments. The fastest and most reliable way to receive payments is to sign up for direct deposit on the myWCB worker app. The app is available on the app store and google play and it also allows you to easily stay in the loop on your claim and payment information, submit expenses and more.

You can also print and fill out the Worker Request/Change for Direct Deposit form. Ensure you have included all necessary banking information, then email the form back to abl@wcb.ab.ca or fax it to 780-498-7776. Paper applications can take up to 10 business days to process.

Cheques will also be available for pick up at our Calgary and Edmonton offices.

Edmonton: 9912 107 Street NW

Calgary: 150-4311 12 Street NE

WCB offices are open 8 a.m. to 4:30 p.m. Monday to Friday.

Please bring a piece of valid photo ID with an expiration date upon pickup.

The following is a list of acceptable current and valid (i.e., not expired) photo identification to be used when picking up a cheque:

• Driver's license
• Status card
• Passport
• Citizenship ID card
• CNIB card
• School card

If you live outside the Calgary or Edmonton metropolitan areas and are not able to enroll in direct deposit or pick up your cheque, or if you have concerns regarding your cheque delivery, contact your case manager or our contact centre.

When will my cheque be available for pickup?

To check the status of your cheque, including the release date and pickup location, contact your case manager or our contact centre.

You can also use myWCB or the myWCB worker app to view your payment information.

Can I send someone else to pick up my cheque?

Yes. The third party must present a signed authorization letter from you and valid photo identification in order to pick up your cheque. (In the letter, please include your name, the name of the person who’s authorized to pick up the cheque on your behalf, the date and a statement of authorization).

Reporting an injury to WCB?

You can report an injury through the myWCB worker app, online form or fax a completed worker report of injury or occupational disease form to 780-427-5863.

Other claim correspondence

Regular claim correspondence will be held at our offices, and mailed out when the postal disruption has been resolved.

Throughout the postal service disruption, it is important to ensure you continue paying your premiums when they are due to avoid overdue charges or denied clearances.

Premium payments, invoices and other correspondence

We have various payment options available as an alternative to help you make your payments on time.

You can also sign up for myWCB online services or use the myWCB employer app to receive premium invoices, claims correspondence, and other information electronically.

Account-related WCB correspondence will be released when the postal disruption has been resolved.

Reporting an injury to WCB?

Injuries can be reported through the myWCB employer app or myWCB employer portal.

Submitting other information?

Send us an email or fax.

To avoid delays in payment during the postal service disruption, please sign up for direct deposit services