We are committed to delivering a strong, stable workers’ compensation system that meets the needs of injured workers, employers and all Albertans.
In 2024, we embarked on the first year of our new five-year strategic plan. Through this plan, we aim to improve return-to-work outcomes, enhance our clients’ experience and maintain the financial sustainability of the system.
We want the people who rely on our system to thrive, and our strategic priorities continue to put people at the centre of everything we do. These priorities, aligned with our three guiding principles, will inspire and shape our work in the years ahead.
Every decision we make is guided by three principles designed to ensure injured workers, employers and health care providers feel truly engaged in their workers’ compensation system.
COLLABORATIVE | INCLUSIVE | EMPOWERING
TRANSPARENT | RESPONSIVE | TRUSTED
BALANCED | ENDURING | COST–EFFECTIVE
We provide exceptional service by committing to collaborative and inclusive processes with our clients and partners to ensure the best possible outcomes.
We make decisions that are fair and balanced, grounded in evidence, law and policy. We understand that transparency and impartiality are key to building trust with our clients and partners.
We maintain financial sustainability to make sure the workers’ compensation system is an enduring and reliable source of support for workers and employers.
In 2024, we began the first year of a new five-year strategic plan. This plan introduced new priorities and objectives to drive our performance and keep us moving forward, guiding us as we work together to deliver the best possible experience for our clients.
Explore each icon to learn about our strategic priorities and how we succeeded in what we set out to do.
We are identifying return-to-work opportunities that address the realities of Alberta’s workforce.
We are continuing to invest in the mental health of working Albertans to reduce the impact of workplace psychological injuries.
We are helping clients achieve positive and meaningful outcomes.
We are investing in foundational elements of our system—financial sustainability, people and culture.
Measuring what matters is key to excellent service and continuous improvement. As we collaborate with workers and employers on the return-to-work journey, we will continue to develop effective care plans and customize our service to their needs. Along the way, we measure key milestones to ensure our efforts make their journey better.
Our financial results summarize our 2024 performance and reflect our commitment to a sustainable and cost-effective system for the workers and employers who rely on us.
