Contact us

For your convenience, we provide quick access to contact information. For detailed contact information, please select from the categories listed below.

Need help? Contact the WCB contact centre.

Business hours
8 a.m. to 4:30 p.m. Monday to Friday

Edmonton
Tel: 780-498-3999
Fax: 780-427-5863

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Deaf, hearing and speech impaired
If you have a teletypewriter (TTY) phone, please call our text telephone number at 780-498-7895.

Addresses and delivery instructions

All delivery times are Monday to Friday, excluding holidays.


Mailing address
PO Box 2415
Edmonton AB T5J 2S5

Downtown Edmonton address
9912 107 Street
Edmonton AB T5K 1G5
Google map

Courier and envelopes:

  • Hours: 7:30 a.m. to 3 p.m.
  • Entrance is located on the outside of the building, to the left of the main entrance.

All other deliveries:

  • Hours: 8 a.m. to 3 p.m.
  • Please use the loading dock at the back (west side) of the building.
  • For loading dock delivery questions, please call 780-498-4635.

Calgary address
150 - 4311 12 Street NE
Calgary AB T2E 4P9
Google map

  • Hours: 8 a.m. to 4:30 p.m.
  • The loading dock is located at the back of the building.

Millard Health address
131 Airport Road
Edmonton AB T5G 0W6

  • Hours: 8 a.m. to noon and 12:45 p.m. to 4 p.m.
  • The loading dock is located at the back of the building.

Online services & MyWCB

Have a question about online services? Contact the eBusiness Support Team.

Business hours
8 a.m. to 4:30 p.m. Monday to Friday

Tel: 780-498-7688
Fax: 780-498-7866

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Email: ebusiness.support@wcb.ab.ca

Appeals Commission

Edmonton
Standard Life Centre
1100-10405 Jasper Avenue
Edmonton AB T5J 3N4

Tel: 780-412-8700
Fax: 780-412-8701

Calgary
Amec Place
2300-801 6 Avenue SW
Calgary AB T2P 3W2

Tel: 403-508-8800
Fax: 403-508-8822

Toll-free within Alberta: use the Government of Alberta RITE System by calling 310-0000
Toll-free outside of Alberta: 1-866-222-4109.

Website: www.appealscommission.ab.ca

Claims inquiries

WCB-Alberta complies with the Freedom of Information (FOIP) Act and ensures every precaution is taken to protect your personal and claim-specific information. Security risks are associated with the Internet and email, therefore, we will not communicate any personal or claim-specific information through email.

Edmonton
Tel: 780-498-3999
Fax: 780-427-5863

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Online
Send us an email

Bid and vendor inquiries

Contracting and Procurement Services
Email: caps@wcb.ab.ca

Millard Health Business Office
Tel: 780-498-3312
Fax: 780-498-3907

For physician contracts, contact Health Care Services.

Medical Aid
Email: medical.aid@wcb.ab.ca

Accounts Payable
Email: mailbox.finaccountspayable@wcb.ab.ca

Dispute Resolution and Decision Review Body

Tel: 780-498-4480
Fax: 780-498-7855

Toll-free
In Alberta: 1-800-661-5419
Outside Alberta: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Employer inquiries

Address for payments
Workers’ Compensation Board – Alberta
PO Box 2323
Edmonton AB T5J 3V3

Edmonton
Tel: 780-498-3999
Fax: 780-498-7999

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Online
Send us an email

FOIP coordinator office

Tel: 780-498-3876
Fax: 780-498-4823
Email: privacy@wcb.ab.ca

Physician and health care provider inquiries

For general billing or claims inquiries:

Medical Aid & Claims Contact Centre
Tel (Edmonton): 780-498-3999
Tel (Calgary): 403-517-6000
Toll free in Alberta: 1-866-922-9221
Toll free outside of Alberta: 1-800-661-9608
Fax: 780-498-7852

For billing number changes, address changes or EFT inquiries:

Claims Authorization & Processing
Tel: 780-498-7704
Email: addressbooklibrarians@wcb.ab.ca

For inquiries related to contracts or health care services:

Health Care Services
Tel:: 780-498-3219
Fax: 780-498-3998
Email: hcs@wcb.ab.ca

Human resources

Tel: 780-498-8600
Fax: 780-498-8618
Email: mailbox.hr.humanresourcesgeneralinquiries@wcb.ab.ca

Media inquiries

Tel: 780-717-5855
Email: media.contact@wcb.ab.ca
(media inquiries only)

Our business hours are Monday through Friday 8 a.m. to 4:30 p.m.

We aim to answer your questions as quickly as possible. To help us do this, please include detailed information about your request, and let us know of any deadlines that you’re working towards.

Please note that to protect the privacy of our clients we cannot provide information about or comment on individual claims.

You can also contact us for any statistics you need about the workers’ compensation system. General statistics such as the number of covered workers, number of claims and injury rates are made public in our annual report.

For the latest news and information from WCB-Alberta, please visit our News and announcements page, or follow us on Twitter: @WCBtalk_AB.

Our focus

Learn more about our organization, who we serve, and what we try to achieve.

Meet our clients

Our work impacts the lives of many Albertans. We take pride in partnering with injured workers while they recover, and with employers as they work towards developing safe and healthy workplaces.

Meet some of the people we’ve worked with who inspire us to do what we do every day.

Millard Health

131 Airport Road
Edmonton AB T5G 0W6

Business hours
7 a.m. to 5:00 p.m. Monday to Friday

Tel: 780-498-3200
Toll-free in North America: 1-888-498-9902
Fax: 780-498-3907

Online
Send us an email.

Office of the Appeals Advisor

Edmonton

Mailing address:
PO Box 1893
Edmonton AB T5J 2P3

Street address::
Financial Building
500-10621 100 Avenue
Edmonton AB T5J 0B3

Tel: 780-498-8640
Fax: 780-498-7870

Calgary

Braithwaite Boyle Centre
602-1701 Centre Street North
Calgary AB T2E 7Y2

Tel: 403-517-6220
Fax: 403-517-6221

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608

Website: www.workeradvocates.ca
Email: appealsadvisor@workeradvocates.ca

Research program

Email: research@wcb.ab.ca

Worksight magazine inquiries

Tel: 780-401-7281
Email: corporate.communications@wcb.ab.ca