Code of Rights and Conduct
We care about our clients' experience when working with us and are committed to delivering service that is respectful, timely and compassionate.
New legislation effective September 1, 2018, gave us the opportunity to introduce a Code of Rights and Conduct that articulates the rights of workers and employers in their interactions with us.
Fairness reviews
If you feel you were treated unfairly—either from a behavioural or process perspective—the Fair Process Review Centre (FPRC) offers an independent and impartial service to help resolve the issue.
Fraud awareness
The workers’ compensation system belongs to all of us. We rely on most people to be honest—and they are! However, there is a small percentage who are not, which can add up to big costs to the system and to the public.
If you suspect someone is impersonating or taking advantage of the workers’ compensation system, you can report it to us. Learn how to identify and report fraudulent activity to help keep your information and the system secure.
Governance
To ensure accountability, our governing Board of Directors monitors the performance of WCB-Alberta. The working guidelines and expectations for the Board of Directors are outlined in our corporate governance policy. The policy is reviewed regularly to ensure it aligns with our organizational values and maintains best practices in corporate governance.
The Board of Directors provides strategic direction and guidance to WCB management, and approaches governance from three primary areas of focus:
- decision making
- risk management and monitoring
- self assessment and performance
Specific to the investments within the Accident Fund, the Board of Directors provides oversight through the Investment Policy Statement. The Statement outlines the objectives and guidelines for managing and monitoring WCB’s investment assets.
Mandate and Roles
In compliance with the Alberta Public Agencies Governance Act (APAGA), the Board of Directors must have a Mandate and Roles document,
developed with the Minister responsible for the Workers' Compensation Act and their ministry to reflect a common understanding of each party's
respective roles and responsibilities in achieving the principles and goals of the workers’ compensation system. This document is intended to support
the Meredith principles and legislative authority entrusted to WCB, and establish expectations for the Board of Directors. Under APAGA,
the document must be reviewed and renewed, amended or replaced each three years.
Freedom of information and protection of privacy (FOIP)
Under Alberta’s FOIP Act you have the right to request access to WCB-Alberta records and request correction of your personal information held by WCB-Alberta. The FOIP Act provides WCB with a framework for collecting, using and disclosing personal information for our programs and services. It also provides individuals with the right to request an independent review of matters under the FOIP Act. Find out how you can make a formal request and more about WCB's commitment to meeting the requirements of the FOIP Act.
Code of Ethics
Ethics is at the forefront of everything we do at WCB-Alberta, and our employees and board members are expected to conduct business with respect and integrity. We’ve formalized our commitment to acting impartially and ethically in our Code of Ethics, which employees and board members are required to sign off on yearly.
Expense disclosure
We are committed to being transparent. As an organization funded through employer premiums, we take a conservative and responsible approach to work expenses.
WCB's Board of Directors and management fully support the principles behind the Government of Alberta's expense policy. We post travel and hospitality expenses for members of the Board of Directors and WCB executives twice per year.
Compensation disclosure
As part of our commitment to transparency and accountability, we disclose salary and severance information in accordance with the Public Sector Compensation Transparency Act.
