Review and appeals

We want to make sure we are doing everything we can to provide injured workers and their employers with service that is respectful, fair and timely. The decisions we make affect lives, so we do our best to make sure they are fair and consider all the facts. Even so, there will be times when we don’t agree or times when you may have concerns with fairness (how you were treated or how the decision was made). We believe the key to moving forward in these situations is listening and understanding each other’s perspectives.

For workers

You can always call us to talk about your claim. If you want us to review a WCB decision on your claim, we will work with you to help you better understand the decisions on your file.

For employers

We're always available to discuss your claim questions. To ensure fairness, we offer an appeals consulting service to help employers understand the facts, policies and legislation we used to make a decision.

Fairness reviews

We are committed to treating you fairly. We are here to help you if you are concerned about fairness—either in how you were treated or in the claim process.