Premium review and appeal process

WCB-Alberta strives to make decisions that are fair and it is important to us that you understand all of the decisions affecting your account. As an employer, you rely on our commitment to fairness when we make those decisions. If you would like to have a decision reviewed, please follow our collaborative review process.

A request for review must be submitted within one year from the date of the original decision.
This time limit may be extended if there is a justifiable reason for doing so.

For information about what is considered a justifiable reason, read the review and appeal process in our policy manual.

The review process

1. Contact the person who made the decision.

They will explain all of the considerations that went into making the decision. If you have any additional information that may change the decision, we will always consider it. You can also speak with a supervisor at any time.

2. Request a review.

If you still have concerns after contacting the person who made the decision, you may request a review in writing to the Dispute Resolution and Decision Review Body (DRDRB).

Complete a request for review form and make sure you include:

  • your name and account number;
  • the specific decision(s) you would like reviewed, including the date of the decision letter from WCB;
  • the grounds, including relevant facts for your disagreement relating to each decision for review; and
  • the outcome you are seeking for each decision you wish reviewed.

If you are using a representative to act on your behalf, please make sure you or your representative submits a current employer's authorization of a representative form (C966) signed by you. A submission made on your behalf by a representative must have the same information outlined above.

If your submission is incomplete, it may be returned to you for re-submission.

DRDRB is made up of resolution specialists who will determine if the decision was correct. Before your file is reviewed, a resolution specialist will contact you to make sure they understand your specific issue and concern. You will have an opportunity to explain your issue to the specialist and you will determine the best approach to take to resolve your issue, such as an in-person meeting or a telephone conference. Once the review is complete, the resolution specialist will send you a written decision.

3. Appealing a DRDRB decision.

If you do not agree with the DRDRB’s decision, you can appeal in writing to the Appeals Commission, which is independent from WCB. If the DRDRB decision is dated prior to Sept. 1, 2018 you have one year to submit your appeal to the Appeals Commission. If it is dated on or after Sept. 1, 2018, you have two years to submit your appeal.

Review and appeals seminar

We offer employers a seminar to help understand and participate effectively in the appeals process. The seminar covers claims appeals and premium-related appeals, and is designed to provide an overview of the appeals process.