Every participant in the workers’ compensation system deserves to be treated fairly. WCB's Code of Rights and Conduct tells you how the organization holds itself accountable in all interactions with you.
If you disagree with a decision
There are several options available to you if you disagree with a decision and wish to have it reviewed or changed. Visit the review and appeals page to learn more about how to question a WCB decision, the decision review process, and how workers and employers can get support.
Resources
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Request a decision review
If you disagree with a claim or account decision and you want the decision to be reviewed or changed, please submit a request for a decision review. -
Questioning a WCB-Alberta decision fact sheet for workers
Learn about the collaborative review process, your claim file and representation. -
Questioning a WCB-Alberta claims decision fact sheet for employers
If you disagree with a decision on your account, there's a process in place if you'd like to have the decision reviewed.
If you feel you were treated unfairly
WCB’s Code of Rights and Conduct outlines WCB’s commitments in their interactions with you. If you feel you were treated unfairly—either from a behavioural or process perspective—there are processes in place to help resolve the issue.
Note: If your concern is about a claim or account decision and you want the decision reviewed or changed, please submit a request for decision review.
Step 1: Speak with a supervisor
We know it can be difficult to talk to people about service concerns. If you’re uncomfortable speaking with the original decision maker, you can share your concerns with the supervisor of the person providing the service. A collaborative conversation may help to resolve an issue, but if you still have concerns, move on to step 2.
Step 2: Share your concern with a manager
If you are unable to resolve your concern with a supervisor, you can share your concern with a manager. The manager will work with you and your claim or account team to address your concerns. If your concerns remain, move to step 3.
Step 3: Request a formal fairness review
- What is administrative fairness at WCB?
- What is the Fair Process Review Centre (FPRC)?
- I feel I’ve been treated unfairly because I disagree with a decision. Can the FPRC help?
- If a fairness review cannot change a decision, what outcomes can it provide?
- Is there a time limit for reviewing a fairness concern?
- Where can I access the form to request a fairness review?
- What can I expect after I submit my form?
Resources
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Request a decision review
If you disagree with a claim or account decision and you want the decision to be reviewed or changed, please submit a request for a decision review. -
Fairness review online request form
If you believe you were treated unfairly, complete this online form to request a formal fairness review by the Fair Process Review Centre. -
Fairness review PDF request form
If you believe you were treated unfairly, complete and return this PDF form to request a formal fairness review by the Fair Process Review Centre. -
Fairness Review Mandate
The Fairness Review Mandate outlines the authority and scope of the fairness review officer and Fair Process Review Centre, as well as what you can expect from a fairness review. -
What you can expect from the Fair Process Review Centre
Learn about the FPRC process once you submit your request for a fairness review.
