Access to Information

At WCB, we are committed to fair information practices. We disclose claim information to injured workers, employers and other interested parties in accordance with privacy legislation and the Workers’ Compensation Act (the Act).

We support, educate and guide our customers, balancing privacy and the right to know with accuracy, efficiency and innovation. Once we receive a request for information:

  • We conduct a thorough line by line review of the information to ensure personal information is protected and released appropriately.
  • Any information that is irrelevant to the claim is permanently removed from a claim file.
    • Our Claims Records Services (CRS) team reviews more than 17,000 requests for information per year.
Claim file requests
  • Who can access a claim file?
      When a matter is, or may be, under review or appeal, the following people are entitled, on request, to receive copies of relevant information (WCB Policy 01-02: Access and Privacy, Part II):

      • The worker, or in the case of the worker’s death or incapacity, the worker’s personal representative or dependent, or the agent of any of them.
      • The employer or the employer’s agent may also request a copy of a claim file.
  • What if I need help requesting my claim file?
  • Why request a claim file?
    • Worker: To appeal a claim decision or for personal reasons.
    • Employer: For appeal purposes or to apply for cost relief.

    • Please contact our Claims Contact Centre if you have questions or concerns about your file. If you have additional questions, please contact our Claims Records Services team directly at crs@wcb.ab.ca.

    Resources

    In this section, you’ll find a brief description and links to resources we think might be helpful to you.