Access to Information

At WCB, we are committed to fair information practices. We disclose claim information to injured workers, employers and other interested parties in accordance with privacy legislation and the Workers’ Compensation Act (WCA).

We support, educate and guide our customers, balancing privacy and the right to know with accuracy, efficiency and innovation. Once we receive a request for information:

  • We conduct a thorough line by line review of the information to ensure that personal information is protected and released appropriately.
  • Any information that is irrelevant to the claim is permanently removed from a claim file.
    • Our Access to Information (ATI) team reviews over 15,000 requests for information per year.
Claim file requests

Please contact our Claims Contact Centre if you have questions or concerns about your file. If you have additional questions, please contact our ATI team directly at


In this section, you’ll find a brief description and links to resources we think might be of interest or use to you or your constituents.