Our vision (the ideal state):
Albertans working—a safe, healthy and strong Alberta.
Our mission (what we're doing to make it a reality):
WCB-Alberta, working together with our partners, will significantly and measurably reduce the impact of workplace illness and injury on Albertans.
Our priorities (what will lead us there):
The world we live in is constantly changing; as people and as organizations, we are constantly challenged to improve. At WCB-Alberta, we want to get better at what we do because our work impacts the lives of Albertans and their families.
To help us do this, we developed a plan that builds on our past and provides a clear focus for our future. This process led us to identify four strategic priorities that guide all areas of our business:
- Our commitment to fairness—Our decisions will be consistent, thoughtful and respectful to all stakeholders. Our service delivery model will reflect our goals of administrative fairness, ethical and evidence-based decision making, open communication and process transparency.
- Our worker-centric return-to-work model—We will focus on assisting workers with their injuries, illness and concerns and help them achieve their potential by engaging in a compassionate and collaborative process that ensures timely care, comprehensive benefits and realistic rehabilitation plans.
- Supporting prevention efforts in the province—Working with Industry, Labour and our partners in Occupational Health and Safety we will examine issues and make improvements to the collection and use of data related to the prevention of workplace injuries and illness.
- Ensuring financial sustainability—Workers and employers deserve sustainable and affordable protection from the impact of workplace injury and illness. Our financial management strategies will improve the lives and livelihoods of the workers and employers of the province.
Ensuring that these four themes are rooted in every decision we make will allow us to maintain a stable and robust workers' compensation system that will continue to serve Albertans well into the future.
In support of our strategic plan, we focus on our business performance through the use of a balanced scorecard each year. We develop our scorecard as a guide for the whole organization, to ensure we're all working together to achieve the same goals and deliver the best possible service to our stakeholders.
Our scorecard targets four areas of measurement representing goals that reflect our innovation, service outcomes, customer impact and financial sustainability.