Occupational Injury Service clinics and doctors

Occupational Injury Service (OIS) gives injured workers access to a doctor with experience in work-related injuries. Injured workers are typically seen within 30 minutes of arriving at the clinic. The clinics help injured workers return to work quickly and safely by providing expedited care.

If you've been injured, your employer needs to be signed up for the service before you can access it. It also has to be your first visit after the injury happened, unless your first visit was the emergency room (within 96 hours).

Using an OIS clinic for treatment is voluntary. Workers can go to their own doctor if they prefer.

How to sign up for OIS

Employers, register for OIS by completing the form and faxing it to 780-498-3998, or by contacting us by email or phone at 780-498-3219.

Find a doctor in an OIS clinic

Why choose OIS

  • Same-day access to a doctor with a background in work-related injuries and WCB training.
  • Expedited diagnostic and treatment services.
  • Same-day completion and submission of reports.
  • Detailed communication to you, your employer and physician about your assessment and treatment.
  • Individualized return-to-work plan.
  • Coordination of assessment and treatment communication.
  • Follow-up support.

In addition to these benefits, OIS helps reduce claim costs because the worker is getting care and reporting faster. Learn how OIS can lower employer premiums.

Latest OIS updates

  • Effective Dec. 5, 2016, the CBI Red Deer clinic's new address is suite 102, 33 McKenzie Crescent, Red Deer County. The phone number is 403-341-4983.
  • OIS will not be available at the PrimeCARE Health Clinic in Grande Prairie on Friday, Dec. 9.
  • OIS will no longer be available at the CBI Millbourne clinic effective November 23, 2016.
  • OIS will not be available at the Smith Clinic on Thursday, August 25 and Friday, August 26.
  • OIS is now available at Medicentre Heritage Hill in Calgary. Find clinic hours and injuries treated here.


  • OIS resources
    We have a large variety of OIS resources available for workers, employers and health care providers.