Contact us

Need help?

Access information and services through the myWCB mobile apps, our other online services or contact the WCB contact centre.

Contact centre business hours
Edmonton and Calgary offices: 8 a.m. to 4:30 p.m., Monday to Friday

Millard Treatment Centre: 7 a.m. to 5 p.m., Monday to Friday

Contact centre: 8 a.m. to 4:30 p.m., Monday to Friday

Our offices are closed on all statutory holidays.

Edmonton
Tel: 780-498-3999
Fax: 780-427-5863

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
Phone:
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax:
Across Canada: 1-800-661-1993

Fatal accidents
Call us toll free at 1-855-498-7969 to reach a fatality claim specialist directly.
Specialists are available from 6 a.m. - 4:30 p.m., Monday - Friday. When calling outside of business hours, you will reach their voicemail. A specialist will contact you on the next business day.

Hearing/speech accessibility services
TTY: 780-498-7895

Addresses and delivery instructions

Mailing address
PO Box 2415
Edmonton AB T5J 2S5

Downtown Edmonton address
9912 107 Street
Edmonton AB T5K 1G5
Google map

Courier and envelopes:

• Hours: 7:30 a.m. to 3 p.m.
• Entrance is located on the outside of the building, to the left of the main entrance.

All other deliveries:

• Hours: 8 a.m. to 3 p.m.
• Please use the loading dock at the back (west side) of the building.
• For loading dock delivery questions, please call 780-498-4635.

Calgary address
150 - 4311 12 Street NE
Calgary AB T2E 4P9
Google map

• Hours: 8 a.m. to 4:30 p.m.
• The loading dock is located at the back of the building.

Millard Health address
131 Airport Road
Edmonton AB T5G 0W6

• Hours: 8 a.m. to noon and 12:45 p.m. to 4 p.m.
• The loading dock is located at the back of the building.

Online services

Access key information, provide updates and more through the myWCB app.

For workers:
• In the App Store for iPhones
• In Google Play for Androids

For employers:
• In the App Store for iPhones
• In Google Play for Androids

myWCB online services:

Have a question about online services? Contact the eBusiness Support Team.

Business hours
8 a.m. to 4:30 p.m., Monday to Friday (excluding statutory holidays)

Tel: 780-498-7688
Fax: 780-498-7866

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Email: ebusiness.support@wcb.ab.ca

Appeals Commission

Edmonton
Standard Life Centre
1100-10405 Jasper Avenue
Edmonton AB T5J 3N4

Tel: 780-412-8700
Fax: 780-412-8701

Calgary
Amec Place
2300-801 6 Avenue SW
Calgary AB T2P 3W2

Tel: 403-508-8800
Fax: 403-508-8822

Toll-free within Alberta: use the Government of Alberta RITE System by calling 310-0000
Toll-free outside of Alberta: 1-866-222-4109.

Website: www.appealscommission.ab.ca

Claims inquiries

WCB-Alberta complies with the Freedom of Information (FOIP) Act and ensures every precaution is taken to protect your personal and claim-specific information. Security risks are associated with the Internet and email, therefore, we will not communicate any personal or claim-specific information through email.

Edmonton
Tel: 780-498-3999
Fax: 780-427-5863

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Fatal accidents
Call us toll free at 1-855-498-7969 to reach a fatality claim specialist directly.
Specialists are available from 6 a.m. - 4:30 p.m., Monday - Friday. When calling outside of business hours, you will reach their voicemail. A specialist will contact you on the next business day.

Online
Send us an email

Bid and vendor inquiries

Contracting and Procurement Services
Email: caps@wcb.ab.ca

Millard Health Business Office
Tel: 780-498-3312
Fax: 780-498-3907

For physician contracts, contact Health Care Services.

Medical Aid
Email: medical.aid@wcb.ab.ca

Accounts Payable
Email: mailbox.finaccountspayable@wcb.ab.ca

Dispute Resolution and Decision Review Body

Tel: 780-498-4480
Fax: 780-498-7855

Toll-free
In Alberta: 1-800-661-5419
Outside Alberta: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Employer inquiries

myWCB mobile app for employers
Send us a message directly or request a callback. Now available in Google Play and the App Store.

Address for payments
Workers’ Compensation Board – Alberta
PO Box 2323
Edmonton AB T5J 3V3

Edmonton
Tel: 780-498-3999
Fax: 780-498-7999

Calgary
Tel: 403-517-6000
Fax: 403-517-6201

Toll-free
In Alberta: 1-866-922-9221
Across Canada: 1-800-661-9608
Fax (in Alberta): 1-800-661-1993

Online
Send us an email

FOIP office

Tel: 780-498-3876
Fax: 780-498-4823
Email: privacy@wcb.ab.ca

Physician and health care provider inquiries

For immediate access to referrals for your patients:

Physician Help Line
Toll-free: 1-855-498-4919
8 a.m. to 4 p.m., Monday to Friday (excluding statutory holidays)

For general billing or claims inquiries:

Medical Aid & Claims Contact Centre
Tel (Edmonton): 780-498-3999
Tel (Calgary): 403-517-6000
Toll free in Alberta: 1-866-922-9221
Toll free outside of Alberta: 1-800-661-9608
Fax: 780-498-7852

For billing number changes, address changes or EFT inquiries:

Claims Authorization & Processing
Tel: 780-498-7704
Email: addressbooklibrarians@wcb.ab.ca

For inquiries related to contracts or health care services:

Health Care Services
Tel:: 780-498-3219
Fax: 780-498-3998
Email: hcs@wcb.ab.ca

Human resources

Tel: 780-498-8600
Fax: 780-498-8618
Email: mailbox.hr.humanresourcesgeneralinquiries@wcb.ab.ca

Media inquiries

Tel: 780-717-5855
Email: media@wcb.ab.ca
(media inquiries only)

Our business hours are Monday through Friday, from 8 a.m. to 4:30 p.m. We are closed on all statutory holidays.

We aim to answer your questions as quickly as possible. To help us do this, please include detailed information about your request, and let us know of any deadlines that you’re working towards.

Please note that to protect the privacy of our clients we cannot provide information about or comment on individual claims.

You can also contact us for any statistics you need about the workers’ compensation system. General statistics such as the number of covered workers, number of claims and injury rates are made public in our annual report.

For the latest news and information from WCB-Alberta, please visit our News and announcements page, or follow us on Twitter: @WCBtalk_AB.

Our focus

Learn more about our organization, who we serve, and what we try to achieve.

Meet our clients

Our work impacts the lives of many Albertans. We take pride in partnering with injured workers while they recover, and with employers as they work towards developing safe and healthy workplaces.

Meet some of the people we’ve worked with who inspire us to do what we do every day.

Legislative relations

Tel: 780-498-4500
Email: legislative.relations@wcb.ab.ca

Millard Health

131 Airport Road
Edmonton AB T5G 0W6

Business hours:
7 a.m. to 4 p.m., Monday – Friday

Our offices are closed on all statutory holidays.
Tel: 780-498-3200
Toll-free in North America: 1-888-498-9902
Fax: 780-498-3907

Online
Send us an email.

Policy development inquiries

To learn about the policies that guide our work, check out the policies and legislation information on our website or email us at: policy.development@wcb.ab.ca.

If you are an employer interested in learning about employer accounts, review the insurance and premiums information on our website or contact our employer services team.

Research program

Email: research@wcb.ab.ca

Worksight magazine inquiries

Tel: 780-498-4372
Email: communications@wcb.ab.ca