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WCB Procedures

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  • 1 - Claim entitlement decisions
    • 1-1 Initial entitlement decision
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  • 5 - Claim-related expenses
    • 5-1 Travel and subsistence benefits
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    • 5-13 Lump sum retirement (pre-retirement) benefit approval
  • 6- Permanent disability benefits
    • 6-1 Permanent clinical impairment
    • 6-2 Permanent total disability decision
    • 6-3 Advances and lump sum commutation requests
  • 7 - Re-employment benefits and services
    • 7-1 Triage assessment referral
    • 7-2 Supported job search
    • 7-4 Retraining programs
    • 7-5 Training on the job, train and place, or work assessment
    • 7-6 Designated public service employers
    • 7-7 Relocation assistance
    • 7-8 Alternate grants -retraining and self-employment
    • 7-9 Tools and equipment
  • 8 - Wage loss supplements
    • 8-1 Wage loss supplement (WLS) final approval
    • 8-2 Retroactive wage loss supplement final approval
    • 8-3 Temporary partial disability benefit (TPD) reviews
    • 8-4 Temporary economic loss (TEL) benefit reviews
    • 8-5 Economic loss payment (ELP) reviews
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  • 9 - Claim information, access and privacy
    • 9-4 Authorizations: worker and employer representatives
  • 10 - Client inquiries and incidents
    • 10-1 Client inquiry resolution
    • 10-2 Respectful communication
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  • 11 - Claim and file administration
    • 11-1 Requesting medical reports
    • 11-2 Internal consultant referrals
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  • 12 - Cost and entitlement adjustments
    • 12-1 Cost relief, cost transfer and cost reallocation
    • 12-3 Overpayments, cost corrections and payments on hold
  • 13 - Claim decision review and appeal
    • 13-1 Address a resolution submission or letter

Relocation Assistance - Archived Feb 5, 2024

Procedure summary

Published On

Aug 10, 2021
Purpose

To refer injured workers for services to assist them in exploring new job options when they can no longer return to their date-of-accident job or employer.

To determine entitlement and amount of wage loss benefits.

Description

The decision maker anticipates the need for re-employment services for their worker and, in most cases, refers the worker for a triage assessment. During the triage assessment, a re-employment specialist collaborates with the worker to assess their needs and then makes recommendations for the right re-employment services that would best suit the worker’s unique needs and circumstances.

The recommended services can range from basic “skilling up” services that focus on short term training options to enhance the worker's employability, to longer-term services such as job training and supported job search.

Throughout the re-employment process, the decision maker keeps in regular contact with the worker and re-employment specialist to monitor the worker’s progress and to offer additional assistance and support to the worker.

The decision maker makes every effort to support the worker in finding a job that maximizes their earning potential or matches what the worker earned at their date of accident job.

If the worker’s return-to-work options lead to lower earnings, the decision maker determines whether they may be entitled to an additional wage loss benefit. The wage loss benefit provides a top up between the worker’s estimated or actual earnings and their earnings at the time of their injury.

Key information

Decision makers can make a referral for a triage assessment while the worker is still in treatment.

The re-employment services triage assessment supports workers by focusing on the services they need and allows them to access training earlier so they stay focused and engaged in returning to work.

The assessment also supports decision makers by making recommendations for the services that will best support their workers' return to work. Changing jobs or careers can be a challenging time for an injured worker. The decision maker ensures the worker is engaged and plays an active role in each decision and step throughout their return-to-work journey. In some cases, a worker may need to relocate to find employment when there are no jobs available in their current location or they are living out of province and are moving to Alberta.

While the decision maker assists the worker in finding a job, it is the re-employment specialist who assesses the worker and makes the recommendation for services based on the triage assessment results.

As of April 1, 2021, workers have a duty to cooperate in their return to work and vocational rehabilitation (re-employment). Cooperation means full participation and disclosure, as required, in those activities and services at each stage of a claim that are focused on supporting a worker’s recovery and return to work. The goal is to act in good faith to maximize recovery and achieve return to work, or independence for workers who are medically unable to return to work. There may be an impact to the worker’s benefits if they are not cooperating.

Relocation assistance

In some cases, a worker may need to relocate to find employment when there are no jobs available in their current location or they are living out of province and are moving to Alberta.

Detailed business procedure

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1. Confirm worker’s entitlement to relocation assistance

A worker may be entitled to relocation assistance if they:

  • Have exhausted all opportunities in their current location.
  • Have secured a permanent job in a different location.
  • Can confirm that a job relocation will assist in their return-to-work plan.

Administrative tasks

There are no administrative tasks for this step.

2. Calculate the estimated relocation expenses

Eligible relocation expenses could include:

  • Gas mileage
  • Truck or trailer rental
  • Professional mover
  • Any additional startup costs that may be an obstacle to the worker (e.g., hook up and first month's rent, damage deposit and utility fees).

Administrative tasks

There are no administrative tasks for this step.

3. Obtain approval for the relocation assistance

Outline all of the authorized expenses and the reason for the relocation.

Administrative tasks

Create a file note. Send the file note to the appropriate supervisor for approval if required.

4. Communicate the decision to the worker

Administrative tasks

Send an RE update letter (CL041G) to the worker.

5. Issue the payment for the relocation assistance expenses

Payments can be issued to the worker or directly to the contracted provider.

Administrative tasks

Issue the payment(s) using TOP/NOP code VRE-03.

Supporting references

Policies

  • 04-01 Part I - Establishing Net Earnings
  • 04-02 Part I - Temporary Benefits
  • 04-01 Part II – Application 3 - Establishing Net Earnings
  • 04-02 Part II – Application 1 - General
  • 04-04 Part I - Permanent Disability
  • 04-04 Part II – Application 1 - Determining Impairment of Earning Capacity
  • 04-04 Part II – Application 3 - Economic Loss Payment - Dates of Accident on or after January 1, 2018
  • 04-04 Part II – Application 4- Economic Loss Payment - Dates of Accident from January 1, 1995, to December 31, 2017, Inclusive
  • 04-04 Part II – Application 6 - Earnings Loss Supplements
  • 04-05 Part I - Return-to-Work Services
  • 04-05 Part II – Application 1 - General
  • 04-05 Part II – Application 5 – Job Search
  • 04-05 Part II – Application 6 - Training-on-the-Job Programs
  • 04-05 Part II – Application 7 – Training
  • 04-05 Part II – Application 8 - Relocation
  • 04-05 Part II – Application 9 – Self-Employment
  • 04-11 Part I – Duty To Cooperate
  • 04-11 Part II – Application 1 - Duty To Cooperate

Procedures

  • 7-2 Supported job search

Workers’ Compensation Act

Applicable Sections

  • Section 36 – Board entitlement to information
  • Sections 43 (1) (2) – Evaluation of a disability
  • Sections 56 – Compensation for disability
  • Sections 59 (1-3) – Cost of living adjustments
  • Section 63 – Determining impairment of earning capacity
  • Section 67 – Compensation to learner and apprentice
  • Section 70 (6) – Compensation for death
  • Section 89 (1-3) - Board to provide vocational and rehabilitation services
  • Section 151.1 (1) - Prohibition

Workers' Compensation Regulation

Applicable Sections

Related Legislation

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