Collaborative care planning
To develop and manage a care plan for injured workers until they have recovered and are ready to return to work, using a collaborative approach that includes the worker, employer and treatment provider(s).
The WCB-Alberta (WCB) decision maker works collaboratively with all stakeholders to develop a care plan that supports the worker’s recovery and eventual return to work.
The decision maker reviews the worker’s claim information to determine what additional information is needed to begin the planning process.
The decision maker contacts the worker to discuss their:
The decision maker contacts the employer to discuss their:
The decision maker contacts the treatment provider(s) to discuss the worker’s fitness level, progress and next steps in treatment, and what supports WCB can provide.
The decision maker may facilitate a collaborative care planning session involving all stakeholders—the worker, employer and treatment provider(s) – and ensures that all agree on a care plan together. The decision maker confirms everyone understands their roles and responsibilities and documents the care plan.
The decision maker continues to monitor the worker’s recovery and adjusts their benefits and care plan as appropriate. This may include arranging new medical assessments, referrals to other service providers and the provision of other WCB services, as appropriate.
Each worker is unique and so is each care plan.
Getting to know the stakeholders involved is a key focus of WCB’s care planning process. Each stakeholder plays a unique role in supporting the worker’s recovery and return to work; all are necessary participants to ensure success.
Care plans are adjusted to meet the worker’s recovery needs over time. Adjustments are typically prompted by new medical information, the worker or employer reporting concerns about their current care plan, or a lack of progress in the worker’s recovery.