Our priorities and values

We are committed to delivering a strong, stable workers’ compensation system that supports injured workers and employers.

Our work is grounded in our core values of service, care, excellence, trust and fairness. These values guide our decisions, shape our culture and underpin our commitment to delivering outcomes that are focused on people.

Outlined in our five-year strategic plan, our priorities offer direction to improve return-to-work outcomes, enhance the client experience and maintain the financial sustainability of the system.

Guiding principles

Our decisions are guided by three principles designed to ensure injured workers, employers and health care providers feel truly engaged in the workers’ compensation system.


Exceptional service

COLLABORATIVE | INCLUSIVE | EMPOWERING


Fair and balanced

TRANSPARENT | RESPONSIVE | TRUSTED


Financial sustainability

BALANCED | ENDURING | COST–EFFECTIVE

We provide exceptional service by committing to collaborative and inclusive processes with our clients and partners to ensure the best possible outcomes.

We make decisions that are fair and balanced, grounded in evidence, law and policy. We understand that transparency and impartiality are key to building trust with our clients and partners.

We maintain financial sustainability to make sure the workers’ compensation system is an enduring and reliable source of support for workers and employers.


Key performance indicators

Supporting workers and employers in achieving successful return-to-work outcomes is at the heart of what we do. Our key performance indicators show how well we’re fulfilling this purpose and guide us as we continue to improve outcomes for the people we serve.

 

Our 2025 goals and results

Our goals turn strategy into action. Each year, we establish measurable objectives to help ensure we deliver meaningful outcomes for workers and employers and safeguard the financial sustainability of our system. Discover how we delivered on our commitments and the progress we made. Select each icon to learn more.

Our goals turn strategy into action. Each year, we establish measurable objectives to help ensure we deliver meaningful outcomes for workers and employers and safeguard the financial sustainability of our system. Discover how we delivered on our commitments and the progress we made. Select each icon to learn more.

 

Timely and effective resolution

Fair Process Review Centre

2025 year at a glance

Financials

Our financial results summarize our 2025 performance and reflect our commitment to a sustainable and cost-effective system for the workers and employers who rely on us.