Our Dispute Resolution and Decision Review Body (DRDRB) works collaboratively with workers and employers to address their concerns about decisions and to reach resolution. Whether it’s a worker seeking answers or an employer looking for guidance, our aim is to ensure decisions are fair, transparent and clearly understood.

The DRDRB’s role includes guiding clients through the appeal process, resolving issues and evaluating decision accuracy.

Every decision matters to us

When a client does not agree with a claim or account decision, we strive to resolve issues at the earliest possible opportunity.

We understand our decisions have significant impacts on people’s lives, which is why we take care to make sure we consider all the facts and understand all perspectives.

Our clients have options when it comes to reviewing and challenging the decision(s) made on their claim—and we strive to ensure those options are clearly communicated and understood. The first step is to share their questions with the decision-maker to see if they can reach an understanding and a resolution together. If they wish to proceed with a decision review, the next step is to speak with a supervisor.

If questions remain unresolved, clients can request a formal review by the DRDRB within one year of the decision date.

If the DRDRB confirms a decision is correct but the client still disagrees, then the client may raise their concern to the external and independent Appeals Commission for Alberta Workers’ Compensation within one year of the DRDRB’s decision.¹ The Appeals Commission is the final level of appeal for workers and employers who disagree with a WCB decision.

If a decision is changed by the Appeals Commission, the DRDRB will connect with the impacted party within five days of the decision from the Appeals Commission and will promptly begin implementation.

_{¹This applies when the DRDRB decision is dated on or after April 2, 2021.}

We track key concerns and decision outcomes

The main areas of concern raised to the DRDRB in 2025 included:

• Initial entitlement to compensation
• Accuracy of benefit payment calculations
• A worker’s ability (or inability) to perform their regular or modified duties at any point in their claim

We monitor, review and report on decision accuracy outcomes to drive improvements in decision-making. We regularly share our observations with business areas for learning and coaching purposes.