In a year of economic uncertainty and increasingly complex workplace injuries and claims, WCB-Alberta is proud to have been a reliable and trustworthy partner for the people who needed us.

We maintained our focus on providing fair and timely service while protecting the sustainability of the workers’ compensation system. The year was defined by strong performance and by important initiatives that have strengthened the foundation for future success.

Building upon a strong foundation for care

It is a privilege to support the workers and families who rely on us. While we have a longstanding and well-established base of supports for those in our care, we are also committed to continually improving and adapting to meet Albertans’ evolving needs.

One of the clearest examples of this commitment is expanding the eligibility for permanent total disability benefits. This change was aimed at workers with very high levels of permanent clinical impairment who need support to manage essential daily activities. Our intention was to ensure workers with the most severe, life-altering injuries receive long-term financial stability through ongoing benefits that replace lost income.

In 2025, we strengthened connections with our health care partners to ensure injured workers receive timely, high-quality care—an essential factor in recovery and safe, sustainable return to work. We signed a new long-term agreement with the Alberta Medical Association and expanded care options with nurse practitioner services across the province. Both agreements will ensure injured workers can access the care they need, when and where they need it.

These changes are just two of many examples that reflect the compassion and care we strive to bring to every person we serve.

Modernizing our services for better connections, insights and outcomes

Throughout 2025, we met our core service commitments while making significant progress on the modernization initiatives that will shape our next decade of service delivery.

We developed and deployed an interactive virtual coach in our Claims Contact Centre to help our agents provide fulsome, accurate information to clients more quickly than ever. We implemented predictive analytics to support return-to-work outcomes and we launched new applications to support the replacement of older, legacy systems.

We also collaborated with our rehabilitation partners on the development of CareHub, a new online reporting platform. CareHub makes it easier for our claims management teams and return-to-work service providers to share information and help workers get back to work and life.

From optimizing internal processes to adopting automations and empowering people with innovative tools, we demonstrated that modernization paired with high-quality service can create a better experience for staff and clients alike.

Supporting our people to deliver their best

The strength of our work is defined by the people who deliver it. Reflecting the Board of Directors’ commitment to prioritizing and supporting our staff, we are taking a hard, honest look at how we work today, imagining what our future could be and building the foundation to get there.

In 2025, we took an important step forward with “reimagining work” for our claims teams. This end-to-end transformative initiative is grounded in listening to our employees to better understand the pressures they face and the barriers that can prevent them from effectively serving our clients. Their insights will shape how we redesign work—creating more sustainable workloads, removing friction points and improving the client experience for injured workers and employers.

What has stood out throughout this process is the extraordinary commitment of our staff and leaders. Their openness, honesty and willingness to help us improve reflect the care they bring to their roles every day. Listening to our people has always been core to who we are. Building on this, we are further empowering our teams to deliver reliable, excellent service for clients.

Looking ahead with confidence

We are proud of the ongoing collaboration between the executive leadership team and the Board of Directors. Together, we addressed the immediate priorities of 2025 while carrying forward the commitments we made in our five-year strategic plan. Through it all, we remain focused on the long‑term health and success of the workers’ compensation system.

On behalf of the Board of Directors and our leadership team, thank you to our clients, partners and every member of the WCB-Alberta team. Your trust and support fuel our progress in helping Alberta’s injured workers recover and return to work.