Supporting workers and employers is at the heart of our mission. Our key performance indicators are the measurable signals that show how well we are truly helping injured workers and employers. Successful return-to-work outcomes benefit workers in their recovery, minimize workplace disruptions for employers and reinforce the stability and sustainability of the workers’ compensation system. We regularly measure and monitor these indicators to ensure we are on the right track.
Make quick decisions and timely payments
Our service commitment: We will issue wage loss benefits to ≥83% of workers within 14 days of claim registration.
Results: 83% of workers with accepted claims received benefits within 14 days.
Reduce prolonged disability
Our service commitment: We will ensure ≥85% of workers achieve their fitness to work within four months.
Results: 89% of workers achieved their fitness to work within four months.
Find realistic and accessible jobs
Our service commitment: We will provide job placement or a viable job lead to ≥85% of workers needing re-employment assistance.
Results: 91% of workers secured a job placement or a viable job lead.
Achieve successful return to work
Our service commitment: We will ensure ≥93% of workers achieve a successful return to work.
Results: 94% of workers achieved a successful return to work.
Work together towards success
Our service commitment: We will ensure ≥83% of workers and employers are satisfied with the timeliness, transparency and respect of WCB.
Results: 84% of workers and employers were satisfied.