Client rights

Our corporate values guide us to always act in an ethical manner. These values include treating our clients with dignity, respect and trust. While you are in program at Millard Health, you have the right to:

• Obtain complete, clear information about the nature of your illness or injury, how it’s being treated and what you can expect in the future.
• Be informed about Millard Health policies and practices that relate to your care.
• Involve your family appropriately in your program.
• Attend meetings scheduled to review your progress.
• Ask questions and be involved in decisions made that will affect you.
• Refuse services at any time during your program.
• Be recommended to a more appropriate health care provider if you need treatment not available at Millard Health.
• Be treated without discrimination regardless of your age, gender, sexual orientation, race, religion or type of injury.
• Know your care will not be affected if you file a complaint or appeal a program decision.

Your personal information is kept private and shared only with the organization that referred you to Millard Health.